Shipping policy

  1. The order will be shipped within two to three business days. Customers will be notified with the tracking no. and the courier company’s website information. After the order is dispatched, it takes 4-7 business days to get delivered.
  2. Cancellation before dispatch: We can cancel the order at any time before customer receives the tracking number for shipment which usually happens within 24 hours of the purchase. The cancellation should be requested and we must be informed immediately about the same. You can reach us by writing to us at contact@thekamlesh.com or Call/ WhatsApp us on +91-9024333712
  1. Please note that we are not responsible for the shipment being stuck at the custom clearance, we will certainly try our best to solve the problem though.
  2. The clearance sale or customized order cannot be cancelled, refunded or exchanged. An order is considered a customized order if you request any change in the original manufacturing process. The customized order will take longer than regular time to ship.
  1. We and our partnered courier companies always make sure to provide our customers with secured and timely delivery. However, please note that the delivery exceptions are on public holidays, local holidays, and unforeseen circumstances like a strike, or an Act of God.
  1. Considering it a rare issue, if at all custom duty or any other tax is applied in the customer’s country then the customer is expected to pay for it.
  1. Once the package is received, safely unwrap it and check the instrument for any damage. If at all any damage is observed then please write to us on our email contact@thekamlesh.com or Whatsapp us on +91 9024333712 with clear pictures of the instrument attached. Please note that we will not be answerable if the damage is not observed within a day/ 24 hours.
  1. If the customer misses out on receiving the package, then the customer has to contact the courier company and look after the package independently. Customer shall do the needful as required in compliance to the courier company.